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SPEECH ANALYTICS

Most modern companies don’t have a problem with a lack of data - they have issues turning that information into actionable insights.

Speech Analytics

Most modern companies don’t have a problem with a lack of data - they have issues turning that information into actionable insights.

With e24 Technologies, our AI-based speech analysis technology allows your organization to analyze each important data point, review target keywords, and improve overall experience based on customer sentiment and emotion.

By utilizing this solution, companies can make smarter decisions about customer relations, marketing, customer support call center best practices, inside call centers, e-commerce, and technical customer support call centers. Compared to manual reviews of small segments of customer interactions, e24 Technologies allows you to scale to your preference and analyze a vast amount of data in an easy-to-use interface that’s accessible from anywhere.

Identify Lost Opportunities

Discover lost business opportunities through speech analysis, finding customers lost in the sales pipeline and make improvements accordingly.

High Intent Customers

Identify high-value customers who are demonstrating a willingness to buy - then sit back and measure the results.

Easily Searchable

Search any conversation for keywords, sentiments, or outcomes to improve marketing, communications, advertising, and sales processes.

Sentiment and Emotion Analysis

Prevent customer churn by analyzing sentiment and emotion in conversations and take steps to improve the relationship before it fails.

Agent Performance

Measure and analyze agent performance, identify high-performing sales agents, and utilize that data to improve results across your entire organization.

Secure and Compliant

Automatic redaction of sensitive information throughout call audio and text transcriptions.

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